Z Group Srl recognizes the possibility of returning the goods within 5 working days after the delivery and for the following reasons:
-deformity with respect to what was ordered
-defects or damage to the product
Beyond 5 days from delivery, return requests will not be accepted.
For the return it will be necessary to contact Z Group by sending an email to: firstname.lastname@example.org The communication must specify: the date and order number; the invoice number; the codes of the problematic or unwanted products; photos of products in case of damaged goods.
The cost of the return shipment will be charged to the customer.
The product must be sent to Z Group Srl (perfectly intact with its packaging and tags) accompanied by the transport document.
The customer can choose:
-replacement of products returned with other goods
-discount coupon (without expiration) of the same value as the returned goods
-refund (within 10 working days from the return of the goods to Z Group,Padua)
Customer can contact the Z Group office for any problems.
The Z Group team remains available for further information and assistance.