Article 1 - Object
The following General Conditions of Sale govern the offer and sale of products that appear on the website www.zhanggroup.it owned by the company Z Group Srl, shop and office in Corso Stati Uniti 1/47, 35127 Padua. VAT number n. 04737720286 .
Article 2 - Acceptance of the General Conditions of Sale
Article 3 - Purchase methods
Purchases of available products, as illustrated and described online on the relevant pages, are made by the Customer at the indicated price in force, inclusive of taxes and duties which may vary depending on the country of destination of the Product or current legislative changes, plus the shipping costs, however displayed at the time of purchase. Product availability is updated based on the number of products available because access and the ability to submit orders online change the availability of the product.
Z Group Srl does not guarantee the certainty of assigning the ordered goods; In any case, it reserves the right to communicate delivery times and availability by sending an email or by contacting the customer by phone. Before confirming the purchase, the customer will be summarized the unit cost of each chosen product, the total order line, the total cost of the order in case of purchase of multiple products and any transport costs. The Customer, after completing his purchase order, will receive a first email message where Z Group Srl merely communicates that he has received the order indicating the relevant number; in the following two working days, although this is not a binding time indication, Z Group Srl will send another email to the Customer to communicate acceptance of the order, confirming the sending of the products to the address indicated and providing the user with a forecast about delivery times. Upon receipt of the emails, the customer can verify the correctness of the data and products purchased and possibly report and / or request information to the Z Group or to the following number: +39 049 8703219. The customer can check the status of the order in the customer area.
Article 4 - Payment
If the Customer has chosen to make the payment with the credit cards available and indicated online, the payment must be made when the purchase order is sent. The provider automatically checks, at the time of the order, the operation of the card, sending an email indicating the outcome of the transaction; the credit is actually collected by Z Group when the goods are shipped.
The prices are subject to change at any time, but these changes do not affect the Orders already confirmed in the manner described above. If the credit card issuing institution or our service provider refuses or for any reason does not authorize the payment, in such circumstances, Z Group Srl is not responsible for delays or non-delivery with reference to the original Products. In the absence of information necessary to complete the payment, Z Group Srl reserves the right to automatically cancel the order.
During the purchase procedure Z Group Srl is not able to know the information relating to the credit card and the credit card number of the purchaser or the financial, asset and personal information of the Customer. This is in fact transmitted via a secure connection directly from the portal of the bank or financial company at the time of confirmation by the Customer. Z Group Srl therefore in no case is responsible and can be held responsible for any fraudulent and illegal use of credit cards that can be made by third parties during the product purchase and payment procedure.
Article 5 - Delivery
Z Group Srl accepts orders for delivery in the Italian territory, European Community and not. If the user lives in a territory that is not part of the European Community, he is asked to contact the Z Group E-Commerce Offices for further information.
The contribution for shipping, to be added to the price of the products purchased, is calculated automatically by the system. The customer is required to check, upon receipt, if the number of packages delivered corresponds to that indicated on the transport document, if the packaging is intact, and if the product delivered to him complies with the order made.
The goods are delivered indicatively within 7 working days from the sending of the order confirmation, always after checking the regularity of the payment and the execution of the same. This is not implying constraints for Z Group Srl. In the case of orders with payments other than the advance bank transfer where it is necessary to send Z Group Srl reports of payment anomalies such as for example the non-correspondence of the name of the registered subject and the credit card holder, the products are delivered within 7 days working from the verification of the regularity of the payment or in any case from the term of the checks that is necessary to ascertain the regularity of the payment. In the event that the products have not been delivered after 7 working days from the sending of the order confirmation, the Customer must send an email to Z Group Srl, in the following email: [email protected] with the subject "Failed Delivery" and indicating the order number and possibly note. After receiving the email and after the appropriate research, Z Group Srl will contact the customer for the solution of the problem or for the explanation of the reasons for the non-fulfillment of the order. Z Group Srl is required to give an explanation to the customer within 2 working days of the last report.
Article 6 - Returns
The return method is visible on the "Returns" page on the website homepage.
Article 8 - Jurisdiction and competent Court
The sales contract is governed by Italian law. For any dispute relating to the validity, interpretation or execution of this contract, the Court of Padua will be exclusively competent.
Article 9 - Amendments
The conditions contained in this document may be changed by Z Group Srl without notice and will be valid from the date of publication on the zhanggroup.it website.
Article 10 - Complaints
Complaints must be addressed to Z Group office in Corso Stati Uniti 1/47 35127 Padua, Italy or by email to: [email protected]
Team Z Group remains available